Last updated: 23 July 2026
Pharmacy Weight Loss Portishead | GPhC Registration No. 9012511 | Last updated: July 2026
These Terms of Service govern your use of the Pharmacy Weight Loss Portishead online clinic and any products or services we provide. By using our service, you agree to these terms in full. Please read them carefully before proceeding.
Pharmacy Weight Loss Portishead is a GPhC-registered online pharmacy operating in Portishead, UK (GPhC No. 9012511). We provide clinically supervised weight loss consultations and prescription medicines through our online platform. We are regulated by the General Pharmaceutical Council and comply with all applicable UK pharmacy law.
To use our services, you must be aged 18 or over, a resident of the United Kingdom, and capable of providing accurate and truthful health information. Our weight loss treatments are not suitable for everyone. You must complete our online consultation honestly and in full. We reserve the right to decline any request for treatment where it is deemed clinically inappropriate, without obligation to provide reasons in every case.
Certain medical conditions, including but not limited to pregnancy, severe hepatic impairment, eating disorders, and specific cardiovascular conditions, may make you ineligible for treatment. Our prescribing team will assess eligibility on an individual basis.
All prescription medicines supplied by Pharmacy Weight Loss Portishead are issued following an independent clinical assessment by a qualified prescriber. A prescription will only be issued where it is considered safe and clinically appropriate for you.
We do not supply prescription-only medicines without a valid prescription. You must not share your prescribed medication with any other person. Prescriptions issued through our service are valid for use only at Pharmacy Weight Loss Portishead unless otherwise agreed in writing.
We reserve the right to request additional medical information or decline to prescribe at any stage. Our prescribers act in accordance with UK clinical guidelines and their professional obligations.
Payment is required in full at the time of ordering. We accept major debit and credit cards. All prices are displayed in pounds sterling and include VAT where applicable.
Payment is processed securely through our third-party payment provider. We do not store your full card details. In the event that your consultation results in a decision not to prescribe, a full refund will be issued for the cost of any unprescribed medication. Consultation fees, where applicable, are non-refundable once the clinical assessment has been completed.
Once your prescription has been approved and dispensed by our pharmacist, your order will be dispatched within 1 working day. Delivery is made via a tracked postal service. We aim to ensure safe and discreet packaging at all times.
We are not responsible for delays caused by the postal carrier or circumstances beyond our reasonable control. If your order does not arrive within the expected timeframe, please contact us and we will investigate promptly.
You have the right to cancel your order before your prescription has been dispensed. Once medication has been dispensed and dispatched, we are unable to accept returns or issue refunds for prescription medicines under UK law, as they cannot be resold or reused.
To request a cancellation, contact us as soon as possible at the details provided on our website. Refunds for eligible cancellations will be processed within 14 days.
The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services do not replace your regular GP or NHS care. You should always inform your GP of any new medicines prescribed to you.
Weight loss medicines carry risks and side effects. You are responsible for reading all patient information provided with your medication and contacting us or your GP if you experience any adverse effects.
We handle your personal and health data in accordance with the UK GDPR and the Data Protection Act 2018. Your data is used solely for the purposes of providing our clinical service. We aim to respond to all data-related enquiries within 48 hours. Our full Privacy Policy is available on our website.
These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms or our services, please contact us through the details listed on our website. We are committed to resolving any concerns promptly and professionally.