Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Portishead | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Portishead is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Portishead, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Portishead, UK. We act as the data controller for all personal information collected through our services.

2. What Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to assess your suitability for treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
• Communications: Records of any correspondence between you and our pharmacy team.

3. How We Use Your Data

We use your personal data to:

• Assess your eligibility for weight loss treatments and provide appropriate clinical consultations.
• Dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval.
• Maintain accurate and up-to-date patient records as required by GPhC standards.
• Process payments for services and products.
• Communicate with you regarding your treatment, orders, and any clinical updates.
• Comply with our legal and regulatory obligations as a registered pharmacy.
• Improve our website and services through anonymised analytics.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and — for special category health data — the provision of healthcare services under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: To collect anonymised data on website traffic and user behaviour, helping us improve our services.
• Preference cookies: To remember your settings and improve your experience on return visits.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians and healthcare professionals involved in your care.
• Delivery and logistics providers to fulfil your medication orders.
• Payment processors to handle transactions securely.
• IT and software providers that support our pharmacy management systems, bound by data processing agreements.
• Regulatory bodies such as the GPhC or NHS, where we are legally required to disclose information.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where legally required. Payment data is retained only as long as necessary for accounting and compliance purposes. You may request deletion of non-essential data at any time, subject to our legal retention obligations.

7. Your Privacy Rights

Under UK GDPR, you have rights over your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Portishead
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.